Role: Senior Customer Reliability Engineer
Salary: €60,000 - €75,000 per annum
Duration: Permanent
Location: Dublin, Hybrid (4 days on-site per month)
Working Hours: 09:00 - 17:30, Monday to Friday
Benefits:On-call rotation every six weeks, Private healthcare, performance bonus
Senior Customer Reliability Engineer
Unique opportunity to become a key player in maintaining and improving the reliability of a dynamic, cutting-edge platform. The role combines technical expertise with governance reporting in a sports team-oriented environment, ensuring compliance with SOC 2 and ISO 27001 standards and delivering exceptional platform performance in line with SLAs.
The Senior Customer Reliability Engineer will play a vital role in enhancing system resilience, working with advanced tools like Grafana, Jira, and Webex, and contributing to the platform’s continued success. The hybrid model offers flexibility with a requirement to be on-site only four days per month, supporting a strong work-life balance.
Responsibilities:
- Develop and maintain governance processes tailored to a sports team framework.
- Ensure adherence to SOC 2 and ISO 27001 compliance requirements.
- Define, track, and report on SLAs to maintain service quality.
- Monitor platform performance and resolve reliability issues proactively.
- Engage in incident management and support during on-call rotations.
- Use monitoring tools such as Grafana and manage projects using Jira.
- Generate detailed governance reports and maintain compliance documentation.
- Drive platform improvements through collaboration and innovation.
Requirements:
- Significant experience in a Senior Customer Reliability Engineer or equivalent role.
- Deep knowledge of SOC 2 and ISO 27001 compliance standards.
- Strong skills in SLA creation, monitoring, and management.
- Proficiency with Grafana, Jira, Webex, and other relevant tools.
- Strong analytical and problem-solving skills for ensuring platform reliability.
- Comfortable participating in an on-call rotation, maintaining poise under pressure.
- Excellent verbal and written communication skills for effective governance reporting.
- Familiarity with SRE principles and platform monitoring practices.
What to do next:
If you’re interested in this role, click ‘apply now’. For more information and a confidential discussion on this role or other opportunities, contact Conor via email Conor@clifden.io.